Contact Us

Got a question about something you've read on greatbritishbiscotti.co.uk, spotted an outdated offer, or want to flag a new casino not on Gamstop for us to look at? This page explains how to reach us and what we can actually help with.

What We Can Help With

Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop. We're not an operator, and we don't run any of the sites listed in our rankings — so we can't process deposits, withdrawals, account queries or bonus disputes. What we can do is help with:

• Corrections or updates to any review, offer detail or rating on the site
• Suggestions for new non Gamstop casinos worth researching for our Non Gamstop Casinos UK 2026 guide
• Questions about how we rate and rank the sites we cover
• General feedback on the site, its content or its accuracy
• Enquiries about our editorial process, disclosure or affiliate relationships

If your query relates to an actual account — a deposit that hasn't landed, a bonus that hasn't credited, or ID verification — that has to go through the casino's own support team directly. Every operator we list has its own customer service channel, and they're the only ones with access to your account details.

Before You Get in Touch

A few common questions are already answered elsewhere on the site, which might save you a wait:

• Curious what Gamstop actually is and how self-exclusion works? See our main non Gamstop casinos guide for a full explanation alongside our current rankings.
• Want to understand how we source, check and score each casino before it appears on this page? That process is set out on our About Us page.
• Thinking about gambling limits, self-exclusion tools, or where to find support if play is becoming a concern? Our Responsible Gambling page covers this directly.
• Need the legal detail behind how the site operates, our disclosures or the terms you're agreeing to by using it? Check our Terms and Conditions.

How Our Ratings Work

When you write in about a rating or a listed offer — such as Betmica's welcome offer or the package at Kikibet — it helps to know how those numbers are reached. Every site on our rankings is assessed against the same criteria: licensing information available at time of review, the range of slots and table games on offer, deposit and withdrawal methods relevant to UK players, and the clarity of bonus terms including wagering requirements and time limits. Commission from any operator we link to never buys a higher position — a site's placement reflects our research, not a payment.

That said, offers and terms at any non Gamstop casino can change without notice. If you spot a headline offer on our site that no longer matches what's shown on the operator's own page — for example, a change to the free spins count or minimum deposit — let us know so we can update it.

Reporting an Issue or Inaccuracy

We aim to keep every review, offer detail and comparison table current, but with new casinos not on Gamstop launching regularly and existing operators adjusting their welcome packages, something can slip out of date between checks. If you notice:

1. A bonus figure, wagering requirement or free spins count that no longer matches the operator's site
2. A payment method listed that a casino no longer supports
3. A broken link or a casino that has closed or rebranded

please tell us what you found and where. Specific details — the casino name, the page, and what's changed — help us verify and correct it faster than a general comment.

A Note on What We Don't Do

We don't offer personalised gambling advice, individual account troubleshooting, or legal guidance on your specific circumstances. We also can't intervene in disputes between a player and a casino — those need to be raised with the operator directly, and where relevant, with whatever dispute resolution service that operator names in its own terms. Since the casinos we cover typically hold licences from jurisdictions outside the UK, such as Curaçao, the protections and complaint routes available differ from those under a UK Gambling Commission licence, and it's worth checking a casino's own terms before signing up.

Getting a Response

We're a small editorial team, so replies aren't instant, but every message is read. Being specific — which casino, which page, which detail — gets you a faster and more useful answer than a general enquiry. If your message concerns something time-sensitive, such as a live account issue, please contact the casino in question directly rather than waiting on us, since we have no access to their systems or your account.